Return Policy

At Jones Road Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your fragrance product, we offer a straightforward return policy to ensure a hassle-free experience.

Eligibility for Returns

• Returns are accepted within 30 days of the original purchase date.
• Products must be unused, unopened, and in their original packaging to qualify for a refund.
• Customized or personalized fragrance products are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

1. Contact our Customer Service team within 30 days at info@jonesroadbecaty.online or call us at +1 (281) 325-1382 to request a return authorization.
2. Provide your order number, contact information, and reason for the return.
3. Once approved, you will receive instructions on how and where to send your return.

Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective or the return is due to our error.
• We recommend using a trackable shipping service to ensure your return is received.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

Exchanges

• Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Damaged or Defective Items

We will work quickly to replace or refund the item at no extra cost.

If you receive a damaged or defective product, please contact us immediately at info@jonesroadbecaty.online with photos of the damage.